Pricing
Two plans, and a free month on either. One monthly price for your whole team, set by how many tickets you solve in a month.
Team
$500 / month
up to 1,000 solved tickets a month
For one support team and one help center.
Growth
$1,500 / month
up to 5,000 solved tickets a month
For a larger team, or several products.
Both plans start with a free month, on up to 500 of your solved tickets, with no card. Prices are in US dollars, before any tax. There is no charge per person.
More than 5,000 solved tickets a month, or need terms agreed in writing? Talk to us.
On every plan
Nothing in your knowledge changes without a person. Sending a fix on to your help center is a separate step.
Each one is read once and summarised: what was asked and what fixed it. The conversation, and who the customer is, aren't kept.
Kept in your own workspace, separate from every other customer's, and deleted when you ask. Security & privacy
Questions
A ticket your team closed with an answer, that base9 read in the month. Tickets it leaves out don't count: ones closed with no answer in them, duplicates, and ones that weren't a question.
Nothing stops. We tell you, and if it keeps happening we move you to Growth, or agree a price for your volume, from the following month. You are never billed for a month that has already passed.
No. The price is for your team, and both plans have unlimited people.
You request access with a work email and a person approves it. For one month you have the plan you want to try, on up to 500 of your solved tickets: your coverage, your gaps, and the fixes base9 writes. There is no card to enter and nothing to cancel. When the month ends, you continue on a plan or you stop.
By invoice; there is no online checkout yet. A monthly plan can be cancelled at any time and ends with the month you have paid for. Your workspace and everything in it is deleted when you ask.
Yes. Book a demo and we will connect your helpdesk and help center with you, and go through what the free month finds.
No. Triage is a separate addition, set up on request for one team at a time. Its price is on request too. About Triage.
Next step
Try it yourself on a sample, or book a demo and we'll show it on a help center like yours.